How to Take Care of Your Swim Trunks
Cold gentle machine wash garment separately, or hand wash with lukewarm water.
Use mild detergent. Drip dry in shade.
Do not wring, soak or bleach.
Do not tumble dry.
Do not leave rolled up wet.
Do not iron.
Do not dry clean.
We ship as fast as we can so you can start enjoying your gear. Most orders are processed and out the door in 5-7 business days, but transit time can take up to 6 days, depending on your distance from California. For orders placed with expedited 2nd day air shipping we use UPS, so transit time only applies to weekdays and we cannot ship to PO boxes. 2nd Day Air orders placed by 2pm PST, Monday-Friday, will ship same day (except for on holidays due to warehouse closure). Please contact us if you have any shipping questions. Also, please add any extra delivery instructions to the comment section of your order.
Covid-19 Safety Proceedures
With the impact of the coronavirus (COVID-19), We are following the, WHO and other leading health organizations around our warehouse operations, shipping and keeping our staff safe.
International shipments require additional duties and taxes to be paid by the customer at the time of delivery, which are not covered in our shipping rates. Make sure to check with your local postal service or customs office to find out what these fees will be before you place an order. If you have any questions, feel free to contact us.
How long will it take my order to ship?
Your order should ship within 3 business days of when it was placed. Please note that our warehouse operates 8:30a-5p MST, Monday through Friday, so orders placed over the weekend will be shipped on Monday or Tuesday of the following week. Peak seasons and sale periods can cause delays in shipping, but our fulfillment team works hard to get orders out as quickly as they can.
My order has shipped. When will I receive it?
With standard shipping, your order should arrive between 3-7 business days.
The tracking number I received says that my order has been delivered, but I’m not able to locate it. What should I do?
We’re sorry to hear this! Our shipping carriers work independently from Kavata Swim to deliver your shipment, but we can resolve this together!
If your shipment status reads “delivered” and it's only been a day, we recommend that you sit tight! A carrier may scan the package as delivered before it gets to you. It may be delivered 1 day after you receive the delivery notification.
If your package doesn’t show up after a day, we recommend that you file a claim with the shipping carrier. If you need help to complete this step, please contact Customer Experience.
While Kavata Swim is not responsible for lost or stolen packages, we will work with you to file a claim, get a replacement shipment or set you up with a refund.
I received a shipping notification, but the tracking number in it shows no movement. What’s going on?
We’re sorry for the inconvenience! It is possible that the shipping carrier did not perform an origin scan on your package, but it is in transit to you. It’s also possible that our fulfillment team had to create an updated shipping label for your order, but the new tracking number didn’t make it to you. Finally, it’s also possible that the carrier has lost your package and a claim may need to be filed.
We recommend contacting our Customer Experience team if you see no movement on the tracking after 48 hours.
RETURNS AND EXCHANGES
Returns & Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We accept refunds on all clothing items that have not been worn or damaged by the customer. There are no refunds on any PREORDER items, however once you receive your "PRE-ORDERED" clothing item, and if it does not fit, or there is a quality issue we will happily exchange or refund you. ALL SALES ARE FINAL
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to us
Kavata Swimwear, 1976 S. La Cienega Blvd. # C_ _ _
Los Angeles, CA 90034
To return your product, you should mail your product to: Kavata Swimwear, 1976 S. La Cienega Blvd. # C_ _ _
Los Angeles, CA 90034
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
BILLING AND PAYMENT
What payment methods do you offer?
We offer payment via Visa, MasterCard, American Express.
The checkout page is saying my credit card is invalid, however I know there are enough funds in my account.
Our checkout page contains a payment filter whose parameters are very detailed to prevent fraudulent purchases. We’d encourage you to triple check that all details have been entered accurately. Excluding a middle initial or using abbreviations in the billing address, anything that would cause a mismatch with your billing address on record, could cause your payment to decline. If your issue at checkout persists, try another payment method or contact our Customer Experience team.